Privacy policy

Last updated: May 28, 2026

PLAYIO operates this store and website, including all related information, content, features, tools, products, and services to provide you with a tailored shopping experience ("Services"). The PLAYIO store is powered by Shopify technology, which allows us to offer you the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit and use the Services, make purchases through them, or otherwise communicate with us. In case of conflict between our Terms of Service and this Privacy Policy, this Privacy Policy applies to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing the Services, you acknowledge that you are familiar with this Privacy Policy and understand the principles for collecting, using, and disclosing your data described in this Privacy Policy.

Personal information we collect and process

When using the term "personal information," we refer to information that identifies you or can reasonably be linked to you. Personal information does not include information collected anonymously or information that has been anonymized in a way that prevents identification or linking to you. We may collect or process the following categories of personal information, including inferences drawn from them, depending on how you use the Services and your place of residence, and to the extent permitted or required by applicable law:

• Contact information including name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card numbers, debit card numbers, financial account numbers, payment card data, financial account data, transaction details, payment methods, payment confirmations, and other payment data.
• Account information including username, password, security questions, preferences, and settings.
• Transaction information including items you view, add to cart, add to wishlist, purchase, return, exchange, or cancel, as well as past transactions.
• Communication with us including information provided in communication with us, such as when sending inquiries to customer service.
• Device information including information about your device, browser, or network connection, IP address, and other unique identifiers.
• Usage information including information about your interaction with the Services, including how and when you use or navigate the Services.

Sources of personal information

We may collect personal information from the following sources:

• Directly from you including when creating an account, visiting or using our Services, communicating with us, or otherwise providing us with personal information.
• Automatically through the Services including from your device when using our products or services or visiting our websites, as well as through the use of cookies and similar technologies.
• From service providers including when we work with them to operate certain technology and when they collect or process your personal information on our behalf.
• From our partners or other third-party companies

How we use your personal information

Depending on how you interact with us and the Services you use, we may use your personal information for the following purposes:

• Providing, customizing, and improving the Services. We use your personal information to provide the Services, including to fulfill our contract with you, process payments, fulfill orders, remember your preferences and products that interest you, send account-related notifications, process purchases, returns, exchanges, or other transactions, create, maintain and manage your account, arrange shipping, enable returns and exchanges, enable review posting, and create personalized shopping experiences, for example by recommending products related to your previous purchases. This may include using your personal information to personalize and improve the Services.
• Marketing and advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, text messages, or traditional mail, and to display online ads promoting products or services to you in our Services or on other websites, including based on items you have purchased or added to cart or other activities in the Services.
• Security and fraud prevention. We use your personal information to authenticate your account, provide secure payments and purchases, detect and investigate potentially fraudulent, illegal, dangerous, or malicious activities and take appropriate steps to combat them, as well as protect public safety and ensure the security of our services. If you choose to use the Services and register an account, you will be responsible for keeping your account credentials secure. We strongly discourage sharing your username, password, and other authentication credentials with anyone.
• Communication with you. We use your personal information to provide customer service, respond to your questions, provide effective services, and maintain business relationships with you.
• Legal reasons. We use your personal information to comply with applicable law or respond to legitimate legal processes, including requests from law enforcement or government institutions, as well as to conduct investigations or participate in evidence proceedings in civil, potential, or actual legal disputes or other disputed proceedings, and to enforce or investigate potential violations of our terms or policies.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third-party companies for legitimate purposes, in accordance with this Privacy Policy. These circumstances may include:

• For Shopify, we may disclose data to vendors and other third-party companies that provide services on our behalf (e.g., IT management, payment processing, data analysis, customer service, cloud storage, fulfillment and shipping).
• For business and marketing partners to provide marketing services and present advertising to you. For example, we use Shopify to provide personalized advertising through third-party services based on your online activity with various merchants and on various websites. Our business and marketing partners will use your data in accordance with their own privacy notices. Depending on your place of residence, you may have the right not to share your information for displaying personalized ads and marketing based on online activity with various merchants and on various websites.
• When you direct us to disclose certain information to third-party companies, request it, or consent to it, for example for shipping products or in connection with using social media widgets or login integrations.
• With our affiliates or within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy to fulfill obligations under applicable law (including in response to court orders, search warrants, and similar requests), enforce applicable terms of service or policies, and protect and defend the Services, our rights, your rights, or the rights of others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information regarding your access to and use of the Services in order to provide and improve them. Information transmitted through the Services will be transmitted to and shared with Shopify, as well as third-party companies that may be located in countries other than your country of residence, to provide services to you. Furthermore, to secure, develop, and improve our business, we use certain advanced Shopify features that contain data and information obtained from your interactions with our Store, with other merchants, and with the Shopify platform. To provide you with these advanced features, Shopify may use personal information collected during your interactions with our Store, with other merchants, and with the Shopify platform. In such circumstances, Shopify is responsible for processing your personal information, including responding to your requests regarding the exercise of your rights related to the use of your personal information for these purposes. To learn more about how Shopify uses personal information and about any rights you may have, please visit the Shopify Consumer Privacy Policy section. Depending on your place of residence, you may exercise applicable rights regarding your personal data here Shopify Privacy Portal Link.

Third-party websites and links

The Services may contain links to websites and other online platforms operated by third-party companies. When navigating to websites not affiliated with or controlled by us, please review their privacy and security policies and other terms and conditions. We do not guarantee the privacy or security of such websites, nor are we responsible for them. This includes, among other things, the accuracy, completeness, and reliability of information found on these websites. Information you provide in public or semi-public places, including information shared on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms without restrictions on their use by us or the third party. Our posting of such links does not in itself constitute an endorsement of the content on such platforms or of their owners or operators, except as explained in the Services.

Children's data

The Services are not intended for use by children. We do not knowingly collect any personal information about children below the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us using the contact information below to request its removal. As of the effective date of this Privacy Policy, we do not have actual knowledge of "sharing" or "selling" (as these terms are defined in applicable law) personal data of persons under 16 years of age.

Security and retention of your data

Please remember that no security measures are perfect or impenetrable, and we cannot guarantee "absolute security." Furthermore, any information transmitted to us may not be secure during transmission. We discourage using unsafe channels to transmit sensitive or confidential information to us.

How long we retain your personal information depends on various factors, such as whether we need this information to service your account, provide Services to you, meet legal requirements, resolve disputes, or enforce other applicable contracts and policies.

Your rights and choices

Depending on your place of residence, you may have all or some of the following rights related to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in some cases, we may decline your request to the extent permitted by law.

• Right to access/information. You may have the right to access personal information we have about you.
• Right to deletion. You may have the right to request deletion of personal information we have about you.
• Right to correction. You may have the right to request correction of inaccurate personal information we have about you.
• Right to data portability. You may have the right to obtain a copy of personal information we have about you and request its transfer to a third party in certain circumstances and with certain exceptions.
• Managing communication preferences. We may send you promotional emails, and you may opt out of receiving them at any time using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders you have placed.

You may exercise any of these rights where indicated in the Services or using the contact information below. To learn more about how Shopify uses your personal information and the rights you may have, including rights related to Shopify's data processing, please visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before proceeding with your request, in accordance with applicable law. Under applicable regulations, you may authorize a representative to make requests on your behalf regarding the exercise of your rights. Before we accept such a request made by a representative, we will require proof that they have been authorized by you to act on your behalf, and we may also ask you to directly confirm your identity. We will respond to your request within the timeframe provided by applicable regulations.

Complaints

For complaints about how we process personal data, please contact us using the contact information below. Depending on your place of residence, you may have the right to appeal our decision by contacting us using the contact information below, or to file a complaint with your local data protection authority. A list of relevant data protection supervisory authorities in the EEA can be found here.

International data transfer

We may transfer, store, and process your personal information outside your country of residence.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we rely on recognized data transfer mechanisms, such as the European Commission's standard contractual clauses or equivalent agreements issued by the relevant supervisory authority in the United Kingdom, unless the data is transferred to a country that has been determined to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this website, update the "Last updated" date, and notify you of changes in accordance with applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or to exercise any of your rights, please contact us by phone , by email at oskarhertman991@gmail.com, or by mail at Dobra Nadzieja 19a, Dobra Nadzieja, 63-300, PL Under applicable data protection regulations, we are the controller of your personal information.